How Lean Solutions Group Supports PGT’s Continued Growth

PGT has been working with Lean Solutions Group since 2019, initially focusing on billing and collections. Over time, this collaboration has expanded to cover operations, brokerage, and safety compliance, helping PGT manage its growing workload efficiently.

According to Millicent Dofelmier, Credit Collection Manager, the partnership has been key in helping the company keep up with the demands of its increasing customer base. “We’ve been growing with Lean, and their team has played a big role in allowing us to expand into the Spanish-speaking market. We wouldn’t be where we are without their support.”

Simplifying Complex Processes

As PGT continues to grow, the requirements around invoicing and customer interactions have become more complex. Billing Specialist Landon Sjoberg points out how Lean’s team has made these processes smoother: “With more customers and invoicing needs, Lean’s team has been really helpful, especially with their ability to handle Spanish-speaking tasks. It’s made our job a lot easier when dealing with terminals and customers.”

Their bilingual team has been instrumental in managing communication challenges, especially in regions where language could have been a barrier. By providing this support, Lean has allowed PGT to streamline operations and focus on serving their customers more effectively.

A Team Effort

One of the most valuable aspects of working with Lean is the close-knit, collaborative environment it fosters. Landon notes, “There’s a strong sense of connection within our team, and Lean has helped build that even further. Working together has improved the quality of our team overall.”

The partnership with Lean Solutions Group has enabled PGT to scale without losing its personal touch, ensuring that both their operations and customer service remain strong as they continue to grow.

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If you’re looking for the right support to help your team handle increasing demands and growth, Lean Solutions Group offers a flexible, effective approach to meet your needs.

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